Nailed it! 7,200 hrs saved a year
Building personalized learning solutions while reducing costs and saving time
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Wilcon Depot, the Philippines’ leading home improvement and construction supplies retailer, carries the most extensive product selection of trusted local and international brands with high-grade features and superior quality, including Tiles, Sanitaryware, Plumbing, Furniture, Home Interior, Building Materials, Hardware, Electrical, Appliances, and other DIY items.
"CYPHER Learning is an excellent tool for organizations looking to promote a culture of continuous learning and development, aligning perfectly with our values of innovation and excellence."
Jerome David, Learning and Development Specialist
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INDUSTRY
Retail
COMPANY SIZE
Large enterprise
HEADQUARTERS
Phillippines
SERVICES
Home improvement and construction supplies
Best practice
Schedule a demoThe challenge
- Needed to scale with the company’s growing workforce
- Learners needed engaging and interactive learning modules
Before implementing CYPHER, scaling our Learning and Development training programs across multiple branches and regions in the Philippines was a major challenge. Now with 100 stores nationwide and a growing workforce, conducting consistent, high-quality training sessions was difficult to manage. Traditional training methods, such as in-person sessions, were time-consuming, resource-heavy, and logistically demanding.
"In terms of engagement, our previous training methods lacked interactivity and flexibility, resulting in low employee learning engagement. Learners often struggle to balance their training requirements with their day-to-day responsibilities at the Wilcon stores, leading to incomplete courses or lower retention rates."
Jerome David, Learning and Development Specialist
The solution
- Introduced interactive learning to improve engagement rates
- Flexible learning paths for personalized development
- Intuitive course design for continuous content updates
Now, CYPHER provides a centralized LMS that allows us to deliver training modules to newly hired and regular employees across all locations simultaneously. The platform’s scalability ensured every employee received uniform training regardless of their work location and work position, enabling us to expand our learning reach efficiently.
The convenience of having everything in one place has greatly enhanced the organization and accessibility of our training resources. An ongoing project under Management Development Program utilizes the CYPHER LMS in organizing the programs for Key Talent Pool (KTAP) Career Paths. The platform will serve as the hub for all the required programs to be completed by the employee. There are also catalogs for monthly Learning Series, Wilcon Onboarding courses and other HR-L&D Programs.
Features
With CYPHER, we introduced interactive and multimedia-based learning content that significantly improved learner engagement. The platform’s mobile-friendly design allowed employees to complete courses at their own pace, boosting engagement and completion rates. Gamification features and progress tracking also encouraged learners to stay motivated throughout the training process. Gamification is new to our personnel, and they have something to look forward to in finishing each training module, task, or activity.
The personalized learning feature has also had a significant impact. CYPHER allows learners to progress at their own pace, focusing on areas where they need improvement. This adaptability has been crucial in catering to different learning styles and preferences. For example, while there are mandatory courses that build foundational knowledge, learners also have the opportunity to take voluntary courses to deepen their expertise. This flexibility in learning paths has empowered our employees to take control of their development, ensuring they grow at their own pace and according to their specific needs.
In terms of engagement and interactivity, the CYPHER platform has offered a variety of interactive features, such as quizzes, discussions, and multimedia content. These tools not only enhance learner engagement but also encourage active participation and a deeper understanding of the material. The inclusion of these interactive elements makes the learning experience more dynamic and enjoyable, leading to better retention and application of knowledge.
Implementation
CYPHER Learning has allowed us to create, customize, and assign specific training modules tailored to the unique needs of different teams and roles. The platform’s intuitive design made it easy for our L&D team to continuously update and improve our learning materials, especially when we implemented CYPHER AI 360 which helped fast-track our content and module development.
A core part of achieving their organizational goals is investing in the growth and development of their employees, or "Wilconians." Wilcon recognizes that learning, training, and education are essential to equipping its workforce with the necessary skills to meet customer needs and drive the company forward. To support this, the Wilcon Depot, Inc. Learning Management System (LMS) is a centralized platform for employees to access various training courses, resources, and tools to enhance their skills, knowledge, and overall performance.
Through the LMS, Wilcon ensures that its team members stay updated with the latest industry trends, improve their product knowledge, and refine their leadership and customer service abilities. This investment in training is directly aligned with the company’s mission to deliver exceptional service and high-quality products. By empowering employees with continuous learning opportunities, Wilcon strengthens its workforce, enabling them to contribute effectively to the company's growth and to meet customer expectations consistently.
The results
- 50% reduction in onboarding time and training costs
- Increases in learner engagement and course completion rates
- Improved performance through employee training programs
Overall, adopting the CYPHER platform has transformed our learning and training processes, improving accessibility, engagement, and outcomes. The centralization of materials, flexibility in learning, personalized paths, interactivity, and cost savings have all contributed to a more effective and sustainable training environment.
Before CYPHER Learning, onboarding and training new hires across branches typically took 1 day to 14 days before their first training orientation and training session scheduled online via Zoom, requiring our L&D Personnel and trainers to dedicate significant time to monitor and run the onboarding. After implementing CYPHER, with online onboarding modules, we reduced onboarding time by 50%, completing most training in 3–5 days. This allowed our trainers and store-inline trainers to focus on operational priorities, saving approximately 600 man-hours per month across all Wilcon branches.
With our previous LMS platform, training session attendance rates were approximately 50%, with low engagement due to scheduling conflicts and less interactive materials. With CYPHER offering on-demand access to product, technical, and soft skills training modules, engagement rates have increased to 85–90%. Employees now complete courses at their convenience, and interactive content has led to a 40% improvement in course completion rates.
Before CYPHER Learning, face-to-face training required an average annual budget of $2 million PHP for logistics, venues, materials, transportation, accommodation, and trainers. Since then, the shift to digital learning reduced annual training costs by 50%, saving approximately $1 million PHP (Approximately $17,000 USD), which we have been able to use for other training needs.
With performance improvement, employees who completed customer service training through CYPHER Learning showed a 15% increase in positive customer feedback ratings. Sales personnel who completed product training through the platform demonstrated a 20% improvement in product knowledge and upselling skills.
With scalability and reach, before CYPHER Learning, training was conducted in batches, with only 50–200 employees trained per training session monthly. With CYPHER, the platform supports 4,600+ employees simultaneously, allowing the entire workforce to access training in real-time. This has enabled us to train 23 times more employees per month than before.
"Through continuous learning and growth, we've not only enhanced our capabilities but also built a culture where each individual thrives, contributing to our collective success."
Jerome David, Learning and Development Specialist
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