As AI continues to redefine how we work, learn, and lead, what lies ahead? In 2025, what will businesses get right—and where will they go wrong?
In this special podcast episode, Jennifer Geisler, CMO at CYPHER Learning, sits down with two expert guests to uncover five bold predictions for AI in 2025. Joining the conversation are Fiona Leteney, a leading analyst at Fosway Group with unparalleled insights into AI’s impact on work and learning, and John Kannappell, COO and President of CYPHER Learning, who is at the forefront of AI-powered learning.
After a year of incredible advancements in AI, this discussion goes beyond trends to explore the surprises, challenges, and paradigm shifts waiting just around the corner.
Key insights inside
- Prediction #5 - No more old school training: Discover how AI will become even more personalized to each user, whether in training programs or customer service.
- Prediction #4 - Delightful customer service: AI-driven analytics will transform customer service interactions, especially over the phone, by efficiently guiding customers to their preferred destination.
- Prediction #3 - AI leadership at the executive level: The implementation of AI in corporate strategy will demand a new position dedicated to ethical, impactful adoption and application.
- Prediction #2 - Prompt engineering will be obsolete: AI will be able to learn from your behavior, helping you find solutions conversationally without having to “hack” your prompt with guidelines.
- Prediction #1 - Major high-profile, news worthy blunder: See how AI will need proper supervision to be used at maximum efficiency, and how letting AI do 100% of the work can be extremely detrimental.
Listen to the lively and intriguing 25 minute podcast!
Jennifer, John, and Fiona share sharp insights on 5 bold predictions for 2025 in the segments below. Don’t miss a single one – and stay tuned for a bonus tip at the end!
Prediction #5: Personalized learning displaces old-school training
By 2025, we expect personalized workplace development to become the new standard, displacing old-school training. Outdated, one-size-fits-all approaches that “sheep dip” learners will be replaced by a hybrid model, blending still-relevant traditional coursework with rich, interactive experiences.
“The combination of these types of efficiency and personalized learning solutions with analytics really helps you ensure that you get training that's not just a checkbox, not just one size fits all, but something that actually evolves…and that's where we see tremendous value generation for businesses.” - John Kannapell, President and COO at CYPHER Learning
“In England, we talk about sheep dipping and one size fits all…it's not enough. There are a couple of areas that are developing now. I would see one as being adaptive learning.” - Fiona Leteney, Senior Analyst at Fosway Group
John and Fiona dive into how AI is already tailoring courses for individuals and how learning agents will continue to enhance the personalized learning experience. Listen to the quick 4 minute segment about personalized learning here:
Prediction #4: AI-enhanced customer service for all
Customer-service horror stories about incoherent chat agents or frustrating voice recognition systems may soon be history. By 2025, generative AI and AI-driven analytics are set to transform automated customer service, creating friendlier, more efficient customer interactions.
“There's the shortening of those calls as well, because they've been able to answer the question quicker, but also those MPS scores have gone up massively. So I think that is really where customer service is going to be improved using AI massively.” - Fiona Leteney, Senior Analyst at Fosway Group
Listen to the quick 4 minute segment about AI-enhanced customer service here:
Prediction #3: AI breaks into the C-Suite
With the growing relevance of AI in corporate strategy, we expect the emergence of a new, immediately vital C-Suite position: Chief AI Officer. CAOs will now take a leading role as AI becomes central to modern business—bringing both vast potential and unique risks.
“That's where the C-Suite can really accelerate the adoption by showcasing those examples of where strategies are not only innovative, but also ethical and impactful.” - John Kannapell, President and COO at CYPHER Learning
Listen to the quick 4 minute segment about AI roles in leadership here:
Prediction #2: Prompt engineering becomes obsolete
Not long ago, we were told that to use AI effectively, users would need to master complex prompt design—but this idea is quickly proving outdated. Generative AI is increasingly embedded as a user-friendly, intuitive feature in everyday applications, and soon, any app without AI will seem behind the curve.
“I think I'm probably with you in the sense that we're not going to need to go on courses on how to do prompt engineering. I think the technology will help us so that we won't need to do that.” - Fiona Leteney, Senior Analyst at Fosway Group
Listen to the quick 4 minute segment about prompt engineering here:
Prediction #1: A news-worthy, high-profile blunder courtesy of AI
A Fortune 500 leader will deliver a high-profile keynote containing uncorroborated passages produced by generative AI – and regret it. Someone we’ve all heard of is going to embarrass themselves by inadvertently relaying plagiarized or inaccurate AI-generated content.
“So I think the takeaway here is clear. AI can be an incredible asset. Just make sure it doesn't write your keynote without a second glance. I mean, human governance is a must to avoid these costly blunders. So don't forget the 80-20 rule - human intervention is still there. We need that oversight.” - Jennifer Geisler, CMO at CYPHER Learning
Listen to the quick 4 minute segment about AI oversight here:
Bonus insights
After diving into these different predictions, John and Fiona share their final thoughts and encouragements. As AI continues to grow and become more prevalent, they urge businesses to be optimistic and embrace new, unique AI capabilities, but also to focus on the right applications for AI as to enhance your employees, not replace them.
“So whether it's up-skilling or improving customer experience, their key point is, where do we think AI can add tangible value that's measurable?…and so it's not seen as replacing the human element, but really amplifying the growth and opportunities for employees.” - John Kannapell, President and COO at CYPHER Learning
Listen to final 2 minute insights here:
