Technical support

To obtain technical support, first log into your account, then click the Help icon, then click the Support link.

If you are having difficulty logging into your account, we recommend clearing your browser cookie cache and trying again.

You can also request that your password is sent to you by clicking the “Forgot password” option in the login box, then entering your email address.

If you are a student and you cannot obtain your password using that option, please contact your site administrator for additional help.

To see the status of our sites please visit our status page.

CYPHER has a dedicated team of experts ready to assist you 24/7.