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Find your portal
See what great customer training software looks like
Gorgeous and engaging training in minutes!
Award-winning platform for training
CYPHER has received multiple awards for our innovative learning technology, including Forbes Advisor’s “Best Overall Employee Training Software” and “Best LMS."
Traditional way vs. CYPHER’s approach
An effective customer training strategy is key to attract and retain customers at every stage of the lifecycle, enhance customer experience, and maximize the impact of your products and services. Lasting and engaging customer training programs have a modern LMS at the core.
Traditional way
What you get with CYPHER
You must manually bridge the gap between content development and delivery by using multiple, expensive tools
Unified content development and delivery allows you to get customer training up and running faster with less people and money
One-size-fits-all training materials, lacking customization
Create personalized learning profiles, map competencies to content, generate assessments, and produce comprehensive reports for customers in just minutes
PDF-based training materials with limited interaction
Leveled-up gamification beyond just badges and competency-based learning allow for engaging and personalized customer training experiences
Slow feedback loops with delayed assessments and progress tracking
55 pre-built reports and custom options allows you to see your customers’ learning progress fast!
Tedious manual processes for certification and accreditation
Automated certification processes, saving time and reducing administrative burdens
Takes weeks or months to create a new and comprehensive training program
Minutes to create an entire customer training program that’s personalized, mapped to competencies, and gamified
Uses no AI or antiquated AI to create courses
Uses multiple types of the latest AI technology and lets you control which content it creates customer training courses from, giving you the ability to create personalized trainings at scale
Questionable content sources and credibility
Ensures credible content and guards against AI hallucination
Why is customer training important?
Customer training is designed specifically for individuals using your company's products or services. It aims to create a seamless customer journey, ensuring client loyalty, and maximizing your offerings' impact on their lives or organizations. At CYPHER, we understand the diverse needs of your organization and offer a versatile range of training options including:
- Onboarding
- Self-paced e-learning modules
- How-to videos
- Searchable knowledge bases
- Customer support
- Certification programs
- Customizable portals
- Skills-based and competency-based learning
Investing in customer training yields substantial benefits for your organization. By integrating customer training into your business strategy, you'll experience higher customer loyalty, increased brand awareness, lead generation, and ultimately greater revenues.
Building your successful customer training program
To build a craveable customer training program requires the following key elements (only available from CYPHER):
1Modern learning platform
Our modern learning platform serves as the backbone of your customer training. With sophisticated tools, customizable portals, and a learner-first experience, our platform sets the stage for an engaging and fun learning journey.
About platform
2Personalized skills-based learning
We empower customers and partners with personalized skills-based learning experiences that resonate with their specific aspirations and goals. Learners can regularly up-skill, re-skill, and cross-skill with custom learning paths, ensuring higher learner engagement.
About skills
3Give trainers more time to train
Automate course creation, gamification, assessments, etc. so you have more time to train and connect with customers and partners. With CYPHER AI 360, you can build comprehensive, competency-based, gamified courses in minutes.
About CYPHER AI 360
4Measure impact with insights
Our platform provides insightful reports and analytics to measure the ROI of your training initiatives accurately. Data-driven insights empower your organization to make informed decisions and continuously improve training strategies.
About reporting
5Infused human connection
Build a sense of community with games, leaderboards, chat, forums, activity indicators, Universal Translator, and mentorship.
About connection
6Customized customer training
Creating individual portals for customers fosters a sense of unity. CYPHER helps you establish personalized spaces that strengthen your brand image and connection with customers.
About customization
What CYPHER customers say
"…we use CYPHER Learning to provide internal training for our employees and external training for our clients/partners. The hybrid training model is vital to our ever-evolving organization…"
Global Talent Development Partner, Kerridge Commercial Systems Limited
"The system is also responsive, which is highly appreciated among our clients and customers, as well as our staff, as they can do everything on their mobile devices."
Digital Education Manager, Manufacturing Company
"We distribute all of our online training resources, including courses, through CYPHER Learning. We utilize it to inform our staff, customers, and business associates about the latest developments in the photography and videography fields."
System Engineer, Cognizant