CYPHER Care: Empowering your success
At CYPHER Learning, we offer a comprehensive range of services - CYPHER Care - to help you get the most out of your learning platform. Whether you’re setting up for the first time, scaling your programs, or optimizing existing systems, our dedicated team ensures your success every step of the way.
Comprehensive services to meet your needs
We provide a full range of services designed to help you unlock the full potential of your CYPHER Learning platform:
Lay the foundation for success
We offer services to ensure a seamless transition to the CYPHER Learning platform, covering everything from implementation to data migration to testing environments. Our team of experts works closely with you to design, configure, and launch your LMS, ensuring it’s ready to deliver transformative learning experiences.
Expert guidance to ensure a smooth transition and successful launch. Implementation
Secure and efficient data transfer to CYPHER Learning with minimal disruption. Migration
Test and validate configurations in a safe environment before going live.
Simplify and streamline your operations
Managed services provide ongoing support for organizations that prefer to outsource the day-to-day management of their LMS. From platform administration to specialized development, we help you maintain a well-functioning system while your team focuses on strategic priorities.
Ongoing support with 10 hours of dedicated platform management per month.
Smooth onboarding of new team members to empower them in managing learning programs. Staff transition
Dedicated engineering hours for quick customizations and enhancements. Custom development
Deliver expert guidance tailored to your needs
Consulting services deliver hands-on support to help you optimize your LMS. Whether it’s integrating with existing systems or streamlining workflows, our experts collaborate with you to maximize the platform’s impact.
Integration and API consulting
Seamless connection between CYPHER Learning and third-party platforms with Bidirectional Data Synchronization and expert advice for implementing and optimizing API integrations. Integration and API consulting
Deliver expert guidance tailored to your needs
Consulting services deliver hands-on support to help you optimize your LMS. Whether it’s integrating with existing systems, streamlining workflows, our experts collaborate with you to maximize the platform’s impact.
Seamless connection between CYPHER Learning and third-party platforms with Bidirectional Data Synchronization.
Expert advice for implementing and optimizing API integrations.
The CYPHER Marketplace is your all-in-one destination for thousands of apps, services, and workflow integrations. Quickly filter by category, explore both free and premium options, and discover the tools you need to build seamless, impactful learning experiences. See all the possibilities!
Bring your vision to reality
Content services focus on creating and enhancing your learning materials to align with your business objectives. From bespoke course creation to advanced learning strategies, we help you design programs that drive engagement and results.
Tailor existing learning materials to align with your organization’s specific goals. Custom content
Fully customized learning solutions built from the ground up to meet your unique needs. Bespoke content
Provide reliable assistance to keep you moving forward
Support services ensure your organization can maintain momentum without interruptions. From technical troubleshooting to training resources, our tiered support plans provide the tools and guidance you need to keep your LMS running smoothly and effectively.
Tiered options for fast technical support, advanced tools, and 24/7 global assistance.
Learning materials to continuously upskill your team.
Access to development sandboxes and additional features for experimentation and growth.
Features | Standard support | Enterprise support |
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Online knowledge base |
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CYPHER Community |
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24/7 AI support |
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24/7 ticket submission |
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CYPHER Admin certification |
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Initial response: Security level 1 | 90 minutes during business hours | 30 minutes |
Initial response: Security level 2 | 4 hours during business hours | 1 hour |
Initial response: Security level 3 | 6 hours during business hours | 2 hours |
Follow-up response: Security level 1 | 12 hours during business hours | 4 hours |
Follow-up response: Security level 2 | 16 hours during business hours | 10 hours |
Follow-up response: Security level 3 | 16 hours during business hours | 10 hours |
Phone support |
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Dedicated Customer Service Manager |
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Professional service hours | 8 | |
Active ticket review |
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Sandbox |
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With these services, CYPHER Learning ensures that our platform is not just a tool but a driver of growth and success for your organization. Let us help you achieve your learning goals with confidence!