CYPHER Care: Empowering your success

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At CYPHER Learning, we offer a comprehensive range of services - CYPHER Care -  to help you get the most out of your learning platform. Whether you’re setting up for the first time, scaling your programs, or optimizing existing systems, our dedicated team ensures your success every step of the way.

Lay the foundation for success

We offer services to ensure a seamless transition to the CYPHER Learning platform, covering everything from implementation to data migration to testing environments. Our team of experts works closely with you to design, configure, and launch your LMS, ensuring it’s ready to deliver transformative learning experiences.

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Implementation services

Expert guidance to ensure a smooth transition and successful launch. Implementation

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Migration services

Secure and efficient data transfer to CYPHER Learning with minimal disruption. Migration

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Sandbox environment

Test and validate configurations in a safe environment before going live.

Simplify and streamline your operations

Managed services provide ongoing support for organizations that prefer to outsource the day-to-day management of their LMS. From platform administration to specialized development, we help you maintain a well-functioning system while your team focuses on strategic priorities.

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Post implementation services

Ongoing support with 10 hours of dedicated platform management per month.

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Staff transition

Smooth onboarding of new team members to empower them in managing learning programs. Staff transition

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Custom development

Dedicated engineering hours for quick customizations and enhancements. Custom development

Deliver expert guidance tailored to your needs

Consulting services deliver hands-on support to help you optimize your LMS. Whether it’s integrating with existing systems or streamlining workflows, our experts collaborate with you to maximize the platform’s impact.

Integration and API consulting

Seamless connection between CYPHER Learning and third-party platforms with Bidirectional Data Synchronization and expert advice for implementing and optimizing API integrations. Integration and API consulting

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Deliver expert guidance tailored to your needs

Consulting services deliver hands-on support to help you optimize your LMS. Whether it’s integrating with existing systems, streamlining workflows, our experts collaborate with you to maximize the platform’s impact.

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Integration services

Seamless connection between CYPHER Learning and third-party platforms with Bidirectional Data Synchronization.

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API consulting

Expert advice for implementing and optimizing API integrations.

CYPHER Marketplace

The CYPHER Marketplace is your all-in-one destination for thousands of apps, services, and workflow integrations. Quickly filter by category, explore both free and premium options, and discover the tools you need to build seamless, impactful learning experiences. See all the possibilities!

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Bring your vision to reality

Content services focus on creating and enhancing your learning materials to align with your business objectives. From bespoke course creation to advanced learning strategies, we help you design programs that drive engagement and results.

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Content customization

Tailor existing learning materials to align with your organization’s specific goals. Custom content

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Bespoke content

Fully customized learning solutions built from the ground up to meet your unique needs. Bespoke content

Provide reliable assistance to keep you moving forward

Support services ensure your organization can maintain momentum without interruptions. From technical troubleshooting to training resources, our tiered support plans provide the tools and guidance you need to keep your LMS running smoothly and effectively.

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Comprehensive support plans

Tiered options for fast technical support, advanced tools, and 24/7 global assistance.

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Training resources

Learning materials to continuously upskill your team.

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Advanced tools

Access to development sandboxes and additional features for experimentation and growth.

Features Standard support Enterprise support
Online knowledge base
CYPHER Community
24/7 AI support
24/7 ticket submission
CYPHER Admin certification
Initial response: Security level 1 90 minutes during business hours 30 minutes
Initial response: Security level 2 4 hours during business hours 1 hour
Initial response: Security level 3 6 hours during business hours 2 hours
Follow-up response: Security level 1 12 hours during business hours 4 hours
Follow-up response: Security level 2 16 hours during business hours 10 hours
Follow-up response: Security level 3 16 hours during business hours 10 hours
Phone support
Dedicated Customer Service Manager
Professional service hours 8
Active ticket review
Sandbox

With these services, CYPHER Learning ensures that our platform is not just a tool but a driver of growth and success for your organization. Let us help you achieve your learning goals with confidence!

Talk to us about your implementation needs and strategy